Cancellation & Refund
We offer free and easy returns through courier pickup. You do not have to bear any courier shipping charges for returns.
Cairon is committed to ensuring your satisfaction with any merchandise you have
ordered from us. At Cairon we offer an
EASY refund or exchange policy. If you are not entirely satisfied with your purchase,
you may exchange or return most items bought from Cairon.
In the unlikely event that any merchandise you have ordered from us is not received
in good condition, is damaged or defective, or if merchandise delivered is different
from what you had expected, you may return the merchandise for a refund or an exchange.
You may return merchandise to us in the following ways:
* Call customer care on +91-8448557103, and request a return or exchange.
We will arrange for the merchandise to be collected from the delivery address through
courier, and returned to us.
* Please note that the merchandise should be in unused condition, along with
the original sale invoice.
* If your pin code is not covered by our pickup services, you would need
to self- ship the return item. For all self-shipped returns, you will be reimbursed
Rs 100 towards your shipping costs. This is subject to your return being inspected
upon receipt by us.
* Our logistics team would organize the pickup within 24-48 hours of placement
of the pickup request. Please do ensure your availability and shipment readiness
for handing over the return to the pickup team. On pickup, you will be receiving
a receipt with the tracking number of your returns consignment. Please retain this
till we confirm receipt of your consignment.
* In case you are self-shipping your returns back to us, please retain your
shipping receipt and update the tracking details on My Returns so as to enable us
to track the delivery of your returns to us.
* Any returns/exchanges through courier, must be accompanied by the original
sale invoice , which is shipped along with the products. We will not be able to
accept returns which are not accompanied by the relevant original sales invoice
Before accepting delivery of any merchandise, please ensure, that the packaging
has not been damaged or tampered with. If you believe that the merchandise is not
in good condition, or if the packaging is tampered with or damaged, before accepting
delivery of the goods, please refuse to take delivery of the package, and call our
Customer Care at +91-8448557103 or e-mail us at support@caironfashion.com, mentioning
your order reference number. We shall make our best efforts to ensure that a replacement
delivery is made to you at the earliest.
* Any loyalty points accumulated at the time of purchase will be reversed
if such merchandise, on which points were earned, is returned. If the merchandise
is exchanged with any other products, the loyalty points will be adjusted as per
the price of the product.
* In the event you return any item which is delivered to you in damaged/defective
condition, we will also refund the shipping charges applicable to that item (if
any), if we are unable to exchange or replace the item. The replacement item will
be shipped to you at no additional shipping charge.
* If you request a return/exchange through courier collection, at the time
of collecting the merchandise, you will be given a courier Airway Bill, which is
to be retained for future reference. Please also keep a copy of the sales invoice
for future reference, before handing over the return merchandise and original sales
invoice to the courier. We will send the original invoice back to you through courier,
after processing your return/exchange request.
* Exchanges through courier collection shall only be done, for items with
exactly the same price as the item being returned. Please indicate clearly the replacement
item requested and our Customer Care Executive will check and confirm if the item
is available in stock and whether the exchange can be made.
* Any refund against a return request made to Cairon, customer support,
and collected by courier from the delivery address where the item was originally
delivered, shall be processed only upon receipt of the merchandise along with the
original sales invoice.
* After the merchandise is received by www.caironfashion.com, and subject
to verification of the purchase and condition of merchandise we shall process a
refund/exchange within 5 working days of receipt of the merchandise. We’ll send
you an email as soon as we receive your returns at our Returns Processing facility.
* Refunds of payments charged to the Card holder’s credit card will only
be credited back to the Card holder’s credit card account, which was used to pay
for the original order. Please note that we shall not be responsible for any delays
in credit to the Card holder’s credit card account as that is managed by the Card
holder’s issuing bank.
* Refunds of payments charged to the Card holder’s credit card will only
be credited back to the Card holder’s credit card account, which was used to pay
for the original order. Please note that we shall not be responsible for any delays
in credit to the Card holder’s credit card account as that is managed by the Card
holder’s issuing bank. Please make sure that the following address is clearly printed/written
on your returns parcel in cases of both pickup and self-shipping
Cairon
9/7, First Floor, Kailash Nagar, Gandhi Nagar Main Road
Delhi – 110031
India
Customer Care Number:
+91-8448557103
Customer Care Email:
support@caironfashion.com
If you have any queries or concerns about our returns and exchange policy, feel free to contact us.